Best Live Chat Solution For Ecommerce Store

The live chat feature allows the better flow and functionality of the site. By enabling the live chat feature on the site, one can assume their work to be automated by instant messaging services. By the use of Live chat software, one can create a better user experience due to direct addressing of the user issues to the working team irrespective of the time restriction.

With time, it has become essential to use chat software for e-commerce business. There is several ready-to-use software available on the internet which can be directly enabled on the different websites by complying with their terms and conditions.

Each e-commerce platform can select its live chat software as per its requirements from the number of options available. The list of  top 13 Live chat software available for an e-commerce website is given below:

1. LiveAgent
2. LiveChat
3. Intercom
4. ChatBot
5. Sendinblue
6. Chaport
7. Olark
8. ProProfs Chat
9. Zendesk
10. Zoho Desk
11. Tidio
12. ChatSupport
13. Comm100 Live Chat

1. LiveAgent

Founded: 2011

Review: 4.5

LiveAgent Home Page
LiveAgent Home Page

LiveAgent is one of the leading cloud-based solutions for live chat and help desk software. LiveAgent allows the one-place integration for live chatting, email, and social media handles. The customer can set up email ticketing, live chat along with video chat, and time tracking call center all easily by the use of LiveAgent. LiveAgent is counted amongst the best live chat software for small businesses.

Key Features:

  • Automatic chat translation facility.
  • Call back scheduling with the feature of call recording.
  • Visitor tracking and live chat tracking on Google Analytics.
  • Agent ranking for better control over team and user interface.
  • Multi-channel communication with data import and export facility.

LiveAgent provides a free account for an unlimited period with some limitations and its paid plans start from $15 per month.

2. LiveChat

Founded: 2002

Review: 4.5

LiveChat Home Page
LiveChat Home Page

LiveChat is believed to be the backbone of the live chat software world. Steps in LiveChat are easy and understandable. Agents can operate at any point in time on android phones, laptops, or computers without mandatory login credentials. It is integrated with popular CRM software like Hubspot, Mailchimp, and google analytics. This integration serves in filling up the customer’s required details automatically.  LiveChat is highly known for its speed and setup.

Key Features:

  • Allows the facility of targeted messages.
  • Provides better security encryption and data storage.
  • Is made from 200+ integrations for easy workflow.
  • Capture leads and makes buying easy.
  • Automation is included.‌‌

LiveChat provides a 14-day free trial for its customers and the paid plans begin from $16/month.


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3. Intercom

Founded: 2011

Review: 4.4

Intercom Home Page
Intercom Home Page

Intercom allows the live chat platform that can help the clients to convert their visitors into customers. Apart from living chats, it has flexible software with multiple purposes. Some of them are onboarding tools, lead generator marketing automation, and also user engagement software. It can be best used in SaaS applications.

Intercom is known to provide messaging services with the help of a live chat widget option. Intercom is a paid software where chat flows can be set along with boosting conversation.

Key Features:

  • Automation is included.
  • Chat histories are saved, which creates ease for visitors and agents too.
  • Intercom emails can be used as templates directly.
  • Helps in later stages of business, since it has other major functions other than Live chat.
  • Proactive support.‌‌

Intercom is a paid live chat software with a pricing plan starting from $53/month.

4. ChatBot

Founded: 2017

Review: 4.5

ChatBot Home Page
ChatBot Home Page

ChatBot works under the principles of readymade templates and a drag-and-drop interface. It can be used to design a personalized ChatBot if required for any business.

Templates make it easy to design a work pattern and focus areas. Templates such as lead generation, e-commerce bot templates, restaurant templates, offline form templates, universal templates, etc.

Key Features:

  • Chatbots can be built without the required knowledge of coding.
  • Creates customer user list.
  • Multiple flows at the same time.
  • Chatbot Testing Tools.
  • Customizable chat Widget.‌‌

ChatBot is a paid platform with its pricing starting from $50/month.


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5. Sendinblue

Founded: 2007

Review: 4.2

Sendinblue Home Page
Sendinblue Home Page

Sendinblue software is originally known for its popular email-marketing services but recently it added a live chat solution. One can set up a chat box through their account of Sendinblue software and attach it to the required website. Sendinblue serves as both, a live chat solution and a toolkit for a complete marketing package.‌‌

Key Features:

  • Communication through Email, SMS, and inbox.
  • Provides multichannel marketing.
  • Email Marketing.
  • SMS marketing.
  • Marketing Automation.

Sendinblue has a free plan for its customers with limited service access and a paid plan starting with $19/month.

Effects of Live Chat option on Visitors
Effects of Live Chat option on Visitors

6. Chaport

Founded: 2014

Review: 4.8

Chaport Home Page
Chaport Home Page

Chaport software mainly supports WordPress. They offer free forever plans with unlimited chat history, notification, registrations, etc. Apart from free plans, they have premium and membership plans. This provides an edge and various other features such as typing insights, visitors notes, saved replies that can be forwarded, and auto-invitations.

In free plans, only five operators can work at a time but with a premium plan, this exceeds. This could be a great platform for small and young websites because of its free plans.

Key Features:

  • Operator Productivity.
  • Captures Visitor’s Information.
  • Provides reports such as basic reports, google analytics, On-demand reports, etc.
  • General features such as chat history, SSL encryption, GDPR compliance, etc.

Chaport provides a free 14-days trial and its premium plan starts from $15/month.

7. Olark

Founded: 2008

Review: 4.3

Olark Home Page
Olark Home Page

Olark has simple, functional live chat features to help with higher sales, more leads, and better services. It helps in applying live chat insights and leveraging customer input to optimize provided products and services.‌‌

Key Features:

  • Organizes customer data.
  • Offline Messages.
  • Customs pre-chat forms.
  • Real-Time Engagement.
  • Reporting.‌‌

Olark provides a free trial to its clients for 14 days and the premium plans start from $29/month.

8. ProProfs Chat

Founded: 2007

Review: 4.8

ProProfs Chat Home Page
ProProfs Chat Home Page

Using the ProProfs live chat solution, one can brand live chat with their logo, colors, and graphics. In addition, ProProfs provide ready-made templates along with the selection of the desired location for the chat icon to appear on the site. ProProfs Chat has 24/7 helpful tech support.

Key Features:

  • Chat Automation is provided.
  • Design live chat that suits the brand.
  • 100+ Settings and Integrations.
  • Reports and Analytics.‌‌

ProProfs Chat provides a free trial for 15 days and its premium plans start from $10/month.

9. Zendesk

Founded: 2007

Review: 4.3

Zendesk Home Page
Zendesk Home Page

Zendesk is a customizable messaging platform from America. It enables its users to start live website chat and messaging with a free instant trial. Zendeska also enables its users with easy communication options by allowing them the choice of communicating through any available media such as social media platforms. Zendesk platform allows easy integration of all customer interactions into a single screen for better understanding.

Key Features:

  • Stays connected on any channel.
  • Manage all your customer conversations from one place.
  • Reach out in real-time with proactive engagement.
  • Enable 24/7 support with automation.
  • Adds Customization according to Brand.‌‌

Zendesk offers 30 days of free trial software and its premium plans start at $19/month.

10. Zoho Desk

Founded: 1996

Review: 4.4

Zoho Desk Home Page
Zoho Desk Home Page

Zoho Desk enables businesses to inbuilt a live chat widget that pops up as soon as a user opens the webpage. Zoho Desk is highly recommended due to its different features such as receiving the customer experience ratings within the chat window along with canned responses. It also enables chat widgets for each of the available brands.

Key Features:

  • Multi-Channel Communication.
  • Third-Party Integrations.
  • Feedback Management, both positive and negative.
  • Performance Metrics along with Proactive chat.‌‌‌‌

Zoho Desk allows a free trial for 15 days and its paid plan starts from $12/month.

11. Tidio

Founded: 2013

Review: 4.7

Tidio Home Page
Tidio Home Page

Tidio Chat is a type of cloud-based live chat system. Tidio chat is known to have its live chat features by the combination of messages from live chat widgets, emails, and Facebook Messenger. The best part about Tidio is that answers can be easily given to repetitive questions with a quick reply templates service.

Tidio automatically qualifies leads and gathers visitors’ emails and phone numbers regarding the sales team. Yet, Tidio is considered to have limited native integrations, and its analytics are counted as basic.‌‌

Key Features:

  • Measures Users’ time on the page.
  • Has a Sales monitoring dashboard.
  • Gives Welcome message plus information about discounts.
  • Third-party Integration.
  • Automation.‌‌‌‌

Tidio provides free access to its clients with limited services and the paid plans of Tidio start from $19/per month.

12. ChatSupport

Review: 4.5

ChatSupport Home Page
ChatSupport Home Page

ChatSupport works by allowing the addition of a chat prompt to the needed website page. The addition of chat prompt on a website is done in a way relevant to the page they are added on. Key Features include lead capture, even when offline, to gather essential visitor details. It personalities the chat widget to match the brand.

ChatSupport also facilitates a survey form to learn about feedback after each conversion. ChatSupport also works in favor of campaigning and onboarding supports from specified customer groups.

Key Features:

  • 24/7 lead capture.
  • Uses a simple way to gather visitors’ information.
  • Live Visitors Queue.
  • Dashboard organizes the overview into leads, visitors, and customers.‌‌

ChatSupport gives a free trial of one month and its pricing starts at $19/month.

13. Comm100 Live Chat

Founded: 2009

Review: 4.2

Comm100 Home Page
Comm100 Home Page

Comm100 was launched in 2009 under the business model of  SaaS (Software as a Service). Comm100 promotes businesses to easily communicate with their website visitors on time to avail better customer satisfaction. The features fall into three verticals: web chat window, operator console, and control panel.

Key Features:

  • Online Chat.
  • Web Traffic Monitoring.
  • Auto Chat Invitation Rules.
  • Reports and Analysis.

Comm100 provides a free trial for 15 days and their paid plans start from $29/month.

Conclusion

Live chat solutions in e-commerce provide a better user experience and are one of the essential components of e-commerce marketing. Many firms have already taken the use of live chat applications to improve their service. For the same purpose, many direct-to-use live chat applications are available in the market to take help. The above-given list contains the top 13 live chat applications for e-commerce businesses.

FAQs

What is meant by live chat software?

Live chat software are a part of instant messaging software. They allow instant communication between the customer and team with the help of popups.

Name some benefits of live chat software in e-commerce.

  1. Provides instant communication service saving time for customers.
  2. Create a better experience for the customer.
  3. Live chat software makes it easy for customers to go through their buying journey in e-commerce.

Which are some of the best live chat software for e-commerce?

Some of the most used live chat software in e-commerce are LiveAgent, Intercom, Freshchat, etc.

Which are some of the best free live chat software?

Some of the best free live chat software is Tawk.to, Freshchat, Tidio, etc.