Urban Company responded to protests from women busy with their beauty services a week ago by lowering commission rates and increasing prices on certain beauty services to allay some of the problems raised by women.
Trickypedia was the first to cover the protests against the company that took place in his Gurugram office last Friday from the ground. More than 100 women who work as beauticians on the Urban Company platform called for a reduction in commissions, safe working conditions and more dignity in the workplace.
In a new twelve-point agenda that Urban Company’s co-founder and CEO Abhiraj Bhal first informed workers in an internal video message on Wednesday evening in the company’s partner app, the company said it would receive the highest commission lower, of which it requires 30% to 25%.
Urban Company also said it would relax the reasons behind these workers’ accounts being blocked, saying it only restricts account blocking to review-related blocks. It estimated that restricting blocks to worker rating would end more than 80% of the blocks on the platform. Other blocks included blocks with a minimum acceptance rate.
That being said, the company said it would raise prices for certain services it charges from beauty customers and allow workers to quit a job every month without penalizing them. However, the company did not disclose what these services would be.
The company will also set up a helpline for its female workers and “sensitize” customers to providing workers with drinking water and washrooms when they are at home. Workers had indicated that many customers denied them access to water or washrooms.
The company hasn’t made it clear how it would ensure that customers treat workers with dignity, which is a larger systemic problem, but said that if an employee complains against a particular customer, it will never be reassigned.
The company discussed these changes at a meeting with a number of women in its Gurugram office on Thursday afternoon. Five workers who attended the meeting, which ended around six in the evening, told the story Trickypedia that they were largely satisfied with the changes announced by the company.
Urban Company also released accounts of some of the women present at the meeting, no questions were asked, said one person present at the meeting Trickypedia… However, these workers’ accounts were not blocked for participating in the strikes, but for other work-related reasons.
While the women on strike against the company appeared satisfied with the recent announcements, they indicated that some concerns remained unresolved.
One woman said she asked to remove several assessment parameters, with particular emphasis on “behavioral assessments”.
“Customers are allowed to rate us if we don’t look too happy or too happy. When we are too talkative or not talkative enough. This is a degrading assessment parameter, ”she said. The company did not resolve this issue.
Another woman said she had called for the lowest commission rate to be lowered from its current 8.5% to 5%, stressing that new workers on the platform would end up taking a lot of low-value jobs, leaving a 5% commission a little more Money in their hands. This requirement was also not met.